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Toshiba TV Support Centre

Troubleshooting Guide

Troubleshooting Guide

Please find below a selection of frequently asked questions about our televisions.

Q: Does my TV came with a HDMI cable?

A: Our TVs do not come with an HDMI cable.

Q: How do I access the Internet Portal on my smart Toshiba TV?

The Internet Portal button is the home button on your Toshiba TV's remote control.

Q: What external audio connection does the TV have to connect to my Surround Sound system?

Digital audio output is either via Coax, Optical or Audio Return Channel (ARC) output that would connect to a suitable Audio Amplifier.

Q: Is my TV wall mountable?

All our TVs are VESA wall mount compatible. Each TV will have a different screw type which will depend on the size screen.

Q: Can I stream content from my mobile device to my Toshiba TV?

For all TV's supporting wireless, wireless display will allow you to stream content directly to your Toshiba TV. (note: iOS devices are not supported).

Can't find the answer to your questions?

In order to help you further, we will assist you in finding a solution for your device.
Please provide your model number to start your request.